Reference

Terms That Cover Your Account on roket700

Before you open an account or move funds through DANA, OVO, or GoPay, these terms set out what you can expect from us and what we expect in return.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessWallet verification requiredSubject to local law
roket700 Terms That Cover Your Account on roket700
REACH OUR TEAM

Contact Us About These Terms

Live Chat Use the chat widget on any page to ask about a specific term, a wallet mismatch, or an account restriction. Our support team responds in English for Indonesia.
Email Support For detailed term queries — such as account closure rules or wallet verification disputes — send an email and include your account ID so we can pull the right record.
Account Help Page Your account settings page lists your registered DANA, OVO, or GoPay wallet number. Check there first if you are unsure which wallet is currently linked to your profile.
HOW WE HANDLE THIS

Security, Data and Account Accountability

Wallet Data Retention

We retain your linked wallet records — DANA, OVO, GoPay numbers — for the period required to process disputes and satisfy our audit obligations. You may request a data summary via support.

Account Security Steps

Every login on a new device triggers an OTP sent to your registered number. If you did not initiate the login, lock your account immediately through the security tab in account settings.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can adjust cookie preferences in your browser settings at any time.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, contact support with your account ID and the specific clause number. We will review and respond in writing.

Common Questions About These Terms

Yes. Every wallet transaction — whether through DANA, OVO, or GoPay — is subject to these terms, including the wallet-name matching rule and the withdrawal verification step.

We flag the mismatch and pause the transaction for a manual check. Reach support with your account ID and wallet screenshot to resolve it — this is the fastest path to clearing the hold.

We note the revision date at the top of this page. Check back here if you receive a notification from us. Continuing to use your account after a revision confirms you accept the new version.

Yes. Contact our support team by email with your account ID and request a data summary. We will compile the record and respond within a reasonable timeframe consistent with our data policy.

Access depends on local law and is available only in eligible regions. We do not make claims about specific cities or districts — check whether access is permitted where you are before registering.

We may suspend an account if wallet details do not match, if we detect activity that violates these terms, or if required by applicable law. We will inform you via your registered contact where we are able to do so.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.