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How roket700 Handles Your Personal Data

Your account data stays with us — not sold, not shared without a clear reason. This policy covers what we collect when you open an account, deposit through DANA, OVO or GoPay, and use our lobby, and it tells you exactly how to reach…

Account data kept secureDANA, OVO, GoPay payment data protectedYour rights, clearly statedContact us to access or deleteIndonesia-focused coverage
roket700 How roket700 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security on your account goes beyond a password. We use SSL encryption across every page and every payment flow — whether you are topping up via GoPay or checking your withdrawal status. Session tokens expire automatically on inactivity, and any login from an unrecognised device triggers an additional verification step. These are not marketing claims; they are the actual mechanisms running on every account.

Cookie Usage

We use functional cookies to keep your session active and preference cookies to remember your lobby settings. We do not use advertising cookies that track you across other websites.

Payment Data Security

Your DANA, OVO and GoPay identifiers are passed to payment processors over encrypted connections only. We do not store full wallet credentials on our own servers after a transaction completes.

Account Access Controls

Every account login is verified. Unrecognised device access prompts an OTP check to the contact detail you registered. You can review active sessions and revoke access from your account settings page.

Data Retention and Deletion

We keep your account data while your account is open. After closure we retain transaction records only as long as applicable financial rules require. Submit a deletion request and we will confirm what can be removed and when.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review what data we hold on your account, request a correction, or ask us to delete your records, our support team handles those requests directly. Send your request through any of the channels below and include your registered account username so we can locate your records quickly.

Live Chat Start a live chat from inside your roket700 account. Our support team can confirm what data is held and walk you through a deletion or correction request step by step.
Email Support Send a written privacy request to our support email address. Include your account username and the specific action you need — access, correction or deletion — and we will respond in writing.
Account Help Centre The help section inside your account lists common data-access steps. For wallet-linked queries involving DANA, OVO or GoPay, the help centre shows the verification path before any change is processed.

Your Privacy Questions Answered

These are the questions we actually receive from account holders about how their data is handled. If yours is not here, live chat or email support can give you a direct answer tied to your specific account.

We collect your name, contact details and the e-wallet identifiers you link — DANA, OVO or GoPay. Device and session data is also logged to keep your account secure and the lobby functioning correctly.

Yes. Contact our support team via live chat or email with your account username. We will confirm what records we hold and provide them in a readable format within a reasonable timeframe.

Only with the payment processors handling your transaction and with fraud-prevention systems that protect your account. We do not share your wallet data with advertisers or unrelated third parties.

Send a deletion request via live chat or email. Include your registered username. We will confirm which records can be removed immediately and which must be retained under applicable financial regulations.

We use functional and preference cookies only — no cross-site advertising cookies. You can adjust browser cookie settings at any time, though turning off functional cookies may affect your session and lobby behaviour.

Your account profile is deactivated. Transaction logs are retained only as long as applicable financial rules require, then removed. You can request confirmation of the specific retention period by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.